Frequently Asked Questions
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We deliver in Greenville, SC + surrounding areas. Free delivery is given within 10 miles of 29680 zip code, delivery fees range from $25 - $150 depending on mileage. We are happy to deliver to other SC cities, but a full day rental may be required depending on booking schedules. We may also refer you to our sister company, The Cola Bounce House. Send in an inquiry and we can chat!
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Yes, a $150 refundable deposit is required to secure your booking date + time. This cleaning/security deposit will be held until after your event. Once we receive and inspect the house/ball pit, it will be refunded as long as the house/pit is in proper condition. If there is any excessive cleaning from paints/confetti/chalk/anything deemed abnormal for our cleaning crew, or missing ball pit balls, the deposit will not be refunded.
If your event is cancelled, this deposit will be held to use on future bookings with us!
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We only set up our houses/pits on flat, even surfaces like grass, concrete, turf, and cement. We CANNOT set up on gravel, rocks, uneven surfaces, or dirt. Bounce houses and ball pits can be used inside! We may request a photo of your allotted area before the event to approve location! There must be a power source within 50 ft of the bounce house or a generator rented/available.
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Whether it’s due to weather or another circumstance, we are happy to reschedule your event to another date. Unfortunately, security deposits are not refundable when events are cancelled and not rescheduled. We will apply the deposit to another date. When your rescheduled rental date has arrived and we pick up the house/pit in good condition, your deposit will be refunded!
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We have water hoses installed on the house for water to be sprayed on the slide portion of the Super slide, but do require clients to have a hose and water access available to the slide location. We will connect your hose to the hose on the Super Slide and turn on your water. The pool portion is inflated to a degree for comfort but will fill up with a little pool of water for fun splashing. A wet rental is only to be used by children who are proficient in swimming by themselves. We ask that water be turned off an hour before pick up so the slide has time to dry off before we pick up!
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Though a power source within 50 ft is preferred, you can rent a quiet generator for your event. This is a great choice for public locations! Quotes on generator rentals can be given upon request. Please note any permits that may be necessary for having our house/pit in public locations! Our ball pits do not require a power source.
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Balloon arches/garlands are not included in the house rental. We can recommend a few companies to order from!
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Yes! You are welcome to add vinyls to the house/pit walls. We just ask that you carefully remove them before we come to pick up the bounce house/ball pit. We would love to recommend a few small businesses you can purchase from locally + online!